Frequently asked questions

Get started

Web app tutorial
Smartphone app tutorial

Install

  • Update your smartbox to the latest version (1901 1901or higher)
  • Activate your e-Gro account/
  • Download e-Gro app

  • Login to your smartbox.
  • Go to system in the smartbox menu.
  • Click on update, the system will automatically search for new software versions.
  • A green bar indicates that a new software version is available.
  • The software version currently installed is indicated in the bottom left corner of each GroSens page together with the smartbox number.
  • To use the e-Gro you need software version 2.0.1901or higher
  • After the update restart your smartbox, this can be done by clicking on “restart ”in the menu “ system
restart smartbox update smartbox
In this case we can help you by updating the smartbox remotely. To enable us to do this, please switch on the VPN-mode on your smartbox and contact GRODAN customer service.
  • Push the button on the bottom left , his will take you through a menu in the display.
  • Stop when “enable VPN” appears in the display
  • Push the right top button “checkmark symbol”
  • When the marked symbol below appears in the right bottom corner the VPN is turned on
enable vpn
e-Gro is accessible from your desktop, smartphone or tablet, and is designed to work on both iOS and Android devices.
Click on the relevant link below to download e-Gro from the Google Play or the App Store:


Account activation

Use your email address as the user name. This is the e-mail address to which the activation email was sent to.
If you forgot your password you can reset it using the app or portal.
  • Did you use the correct email address with the set password?
  • Contact GRODAN customer service team to verify your username, contact support
  • Please indicate what username and password you used that did not work, as well as your smartbox number (eg S0 150221 - The smartbox number is indicated in the bottom left in the display of the smartbox – see picture below)
    • enable vpn

Using e-Gro

  • Make sure you have updated the operating system on your mobile device to the latest version.
  • Make sure you have updated the GroSens system to version 2.0.1901 or higher.
  • If the problem persists please contact GRODAN customer service for more support.
Make sure you have configured your setpoins
Make sure the app push notification permission are configured correctly.
iOS
  • Tap Settings
  • Scroll down to the e-Gro app settings
  • Tap your e-Gro app.
  • Tap Notifications
  • enable allow Notifications
Android
  • Click or tap Apps > Settings > MORE.
  • Click or tap Application manager > DOWNLOADED.
  • Click or tap your e-Gro app.
  • Click or tap Show notifications to enable or disable push notifications.
If the problem remains contact our support at webmaster@grodan.com
Make sure your device OS is up to date.
Make sure you have the latest version of the app.
If the problem remains contact our support at webmaster@grodan.com

In case your question is not answered yet, please send us an e-mail at webmaster@grodan.com or contact GRODAN customer service.